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    Enter keywords to find answers > Help Center > Guide > Deposit & Withdrawal
    More article in the group
    Guide to Deposit Self-Help Acceleration(on web)
    Updated at:184 days 7 hours ago
    In order to improve user experience and alleviate the problem of transactions taking too long due to network traffic and other reasons, has launched the "self-help acceleration" feature. When you make a deposit and it is taking a longer time than usual for the deposit to complete, or the record of the deposit is missing, you can use the "self-help acceleration" feature to accelerate the process.

    Please wait patiently for 5-30 minutes after submitting the acceleration request to see if it is credited. If it is still not, you can continue to wait for 60 more minutes or submit a ticket. (Help center article on how to submit a ticket:

    How to use the self-help acceleration feature

    Step 1: Log in to your account on the website. Place your cursor over "Wallet" on the top-right corner and then click on "Deposit".

    Step 2: Select the coin that is going to be deposited. Scroll down to the "Self-help acceleration" button, then click on it.

    Step 3: Select the category of GateChain. Then click on "Next".

    Step 4: Enter the transaction hash (TxID) and click on "OK".

    Step 5: Wait patiently after submitting the request for acceleration.

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