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Japan’s Largest Bank MUFG Teams Up With OpenAI for Next-Gen Digital Banking - Crypto Economy

TL;DR

  • MUFG partners with OpenAI to create digital bank.
  • ChatGPT will automate customer service and financial management.
  • CEO seeks to transform MUFG into an AI-native company.

Mitsubishi UFJ Financial Group (MUFG), Japan’s largest banking group, announced a partnership with OpenAI to create an AI-driven digital bank scheduled to launch next fiscal year. The information was shared in Tokyo by the institution itself.

The project will integrate ChatGPT into mobile applications to automate account openings, customer service, and daily money management. The goal is to simplify procedures that still rely on paperwork in a country where traditional banking processes remain common.

The new bank will allow users to consult ChatGPT about savings, asset management, and household expenses instead of visiting a branch or waiting in line. MUFG explained that this collaboration is part of a broader strategy to embed artificial intelligence across all operations, from customer interaction to internal workflows.

Expansion of AI Talent and a Shift in Japanese Banking

Tadashi Yamamoto, head of MUFG’s Retail and Digital Business Group, confirmed that the company plans to increase its team of AI specialists to more than 350 employees by March 2027. The goal is to recruit experienced professionals and build systems that can keep up with the fast pace of technological change.

Global banks face the same challenge: how to use artificial intelligence without losing the human touch or causing mass layoffs. In Japan, where the financial sector employs hundreds of thousands of people, the discussion around automation has become intense. Top executives are working to reassure employees that AI will not eliminate jobs overnight.

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At a Nikkei-hosted event in Tokyo, Masahiro Kihara, CEO of Mizuho Financial Group, said empathy, creativity, and ethics remain uniquely human traits. Similarly, Akihiko Ogino, CEO of Daiwa Securities Group, urged his managers to use AI as much as possible to improve decision-making and productivity.

Meanwhile, Kentaro Okuda, CEO of Nomura Holdings, emphasized that collaboration between humans and machines is essential in a country with an aging population. “Let AI do what AI can do, and let humans handle value-added work,” he said.

Hironori Kamezawa: “MUFG Must Become an AI-Native Company”

MUFG CEO Hironori Kamezawa stated that artificial intelligence is no longer just a tool but a strategic business partner. “We need to transform ourselves into an AI-native company,” he said, describing how the bank is re-engineering its systems around machine learning.

In MUFG’s latest annual report, Kamezawa wrote that the AI era demands people who can think deeply and act with intention. Earlier this year, MUFG Bank, the group’s main unit, hired Tokyo-based startup Sakana AI to enhance the bank’s use of artificial intelligence.

Ren Ito, co-founder and chief operating officer of Sakana AI, was appointed AI adviser to MUFG Bank. According to MUFG, the goal is to apply Sakana AI’s technologies to address management challenges and generate high-value impact across the organization.

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