FactBlock announced on May 28 a self-funded compensation program for Gaia Phone buyers who have not received their devices after long delays. The company stated it is taking seriously the inconvenience and anxiety experienced by buyers due to prolonged non-delivery. Gaia Phone, an AI smartphone priced at $1,399, was unveiled in July 2025 and sold starting in September 2025, but many buyers reported months of delivery delays and communication failures, prompting FactBlock to act independently with its own resources.
FactBlock Launches 1.94 Million Won Compensation per Gaia Phone Unit
FactBlock told Digital Asset on May 28 that it is implementing a 'Gaia Phone Buyer Support Program' using its own funds. The compensation amount is approximately 1.94 million won per purchased device. The program operates independently without cooperation or funding from Gaia. FactBlock stated that buyers who receive compensation will retain their existing rights against Gaia, and the company will not require any consideration in return for the support payment. Only basic verification procedures will be conducted to confirm eligible recipients.
Gaia Phone Sold from September 2025 at $1,399
Gaia Network unveiled the AI smartphone in July 2025 at Korea Blockchain Week (KBW) in an edition format and began sales in September 2025. The device featured Samsung Galaxy S25 Edge hardware with on-device AI architecture. The price was set at $1,399 (approximately 2.08 million won), and some models were sold with KBW 2025 attendance tickets included. The product was announced as a limited production of 7,000 units total, with ticket provision conditions presented for early buyers. FactBlock is the organizer of KBW.
Buyers Report Months of Non-Delivery and Communication Failures
Complaints about delivery delays and lack of communication have been continuously raised in communities and among buyers. One buyer stated, 'I was promised delivery by the end of 2025, but several months have passed with no notice,' and demanded a refund. Another buyer also questioned the project's response, saying, 'Contact has been impossible since purchase.'
FactBlock States Gaia Bears Contract Fulfillment Responsibility
FactBlock emphasized on May 28 that 'the party to the Gaia Phone sales contract is Gaia, and the obligation for final product delivery and refunds also rests with Gaia.' The company stated, 'We have repeatedly urged Gaia to fulfill contracts with buyers, but no responsible action has been taken to date.' FactBlock added, 'We determined we could no longer leave the damage experienced by buyers unaddressed,' and 'decided to proceed with a buyer support program using our own resources, not just urging Gaia to respond.'
Compensation Program Details and Eligibility Criteria
Eligible recipients are users who pre-ordered and paid for devices through Gaia's official pre-order platform between August 30 and September 27, 2025, and have not received the product or obtained a refund from Gaia to date. Applicants must submit order confirmation emails, payment information, digital asset wallet addresses and transaction signatures used for payment, and account information for receiving compensation. Compensation will be paid sequentially starting August 18 to eligible parties after application submission and verification are completed.
Application Period Runs from July 28 to August 11
The application period is from July 28 to August 11. FactBlock stated, 'We will continue to urge Gaia to fulfill contracts with buyers, and will strengthen internal verification standards for co-branding and marketing collaborations to prevent similar cases from recurring.'
FAQ
What is FactBlock's compensation amount for undelivered Gaia Phones?
FactBlock announced on May 28 that it will provide approximately 1.94 million won per purchased Gaia Phone unit through a self-funded support program. The compensation is provided independently without cooperation or funding from Gaia.
Who is eligible for FactBlock's Gaia Phone compensation program?
Eligible recipients are users who pre-ordered and paid for Gaia Phones through the official pre-order platform between August 30 and September 27, 2025, and have not received the product or obtained a refund from Gaia to date. The application period is from July 28 to August 11, with payments starting August 18.
