The Taipei City Department of Legal Affairs issued a consumer warning on July 18, explaining that consumer protection officers, together with the Taipei City Department of Commerce, conducted a joint inspection at the registered address of HOMEE 合宜家居 (HOMEE AI, 睿締國際科技股份有限公司). At the scene, the main entrance was locked and shut; the building’s caretaker said the company has had no personnel entering or leaving recently. Consumer orders for furniture have been stuck in shipment; the customer service team has gone offline, and the company’s website appears to still allow normal ordering.
Taipei City Department of Legal Affairs consumer warning: main entrance locked shut, website seemingly still accepts orders
According to a consumer warning issued by the Taipei City Department of Legal Affairs on July 18, 2026, consumer protection officers went with the Taipei City Department of Commerce to conduct a joint inspection of the HOMEE company’s registered address on the afternoon of July 17. The main entrance on site was locked shut; building personnel said the company has had no personnel entering or leaving recently. The consumer protection officers said they had serious doubts about whether the company can still ship goods, process refunds, and operate normally.
Multiple consumers have reported on social media that during the Mother’s Day promotional period—or in recent orders—furniture originally expected to be delivered in July has not been received to date, and customer service has not responded. Some consumers went to the showroom and found that the premises appear to have been emptied; the company’s registered phone number has become a dead line, and the official LINE account has not replied. At the same time, the website appears to still allow normal ordering, and the consumer protection officers specifically reminded consumers to be aware of this risk.
High-level governance dispute timeline: founder removed in May, employees’ unpaid wages from July 6
According to related reports, the timeline of HOMEE’s high-level dispute is as follows: In May 2026, founder Du Yu-wei (杜宇威) was removed as chairman by the board of directors due to financial concerns. By the end of June, the handover was completed, but Chaoshi Jianmiao (朝見加苗), who took over as chairman, had not formally assumed the role, leaving the company in a situation where no one could authorize payments. Starting July 6, employees’ salaries could not be paid on schedule, and some employees sought help from the Labor Affairs Bureau.
A post on Threads allegedly from an employee (according to the original report, the related content still constitutes one-sided claims by netizens and remains to be further verified by the company, the board, or relevant authorities) said the office had been emptied, the location of the new Japanese chairman was unknown, and employees were stuck inside the company. They could not change jobs normally, nor could they obtain proof of involuntary separation to apply for unemployment benefits. As a result, the company’s subsidiary brand, 合宜家居, temporarily suspended operations, and suppliers and landlords apparently have also been unable to receive their payments.
Another Threads post said the dispute involves disagreements over a low-priced capital increase (possibly diluting existing shareholders’ holdings) and the cancellation of WFH benefits promised when employees were hired, but these claims are still pending verification.
Recommended steps by consumer protection officers and the Labor Affairs Bureau: immediate relief for consumers and employees
The Taipei City consumer protection officers made the following recommendations for consumers:
Save all transaction records: including order screenshots, remittance records, credit card transaction records, invoices, receipts, customer service chat logs, product pages on the website, delivery date commitments, and proof of non-shipment
For credit card payments: contact the issuing bank as soon as possible to apply for a chargeback/disputed amount to avoid missing the bank’s processing deadline
For ATM transfers or cash remittances: you may consider applying to the court for a payment order, requesting that the business return the funds for the unfulfilled orders
If the website is still able to place orders: save screenshots of the relevant pages and payment process as evidence for submitting complaints to competent authorities or for judicial proceedings
Inquiry channels: call the consumer service hotline 1950, or Taipei City 1999 and then transfer to 7812
For employees, the consumer protection officers recommend applying to the local Labor Affairs Bureau for labor-management dispute mediation or labor inspections (mediation typically takes about 4 to 5 weeks), and saving the labor contract, salary details, attendance records, and work-related messages. If the company later confirms a business shutdown, liquidation, or bankruptcy declaration, and unpaid wages, retirement funds, or severance payments are not settled, workers may apply for a fund to cover unpaid wages (covering wages accrued in the 6 months prior to the shutdown), in accordance with regulations.
FAQ
When did the Taipei City consumer protection officer inspect HOMEE 合宜家居, and what was the result?
According to a consumer warning issued by the Taipei City Department of Legal Affairs on July 18, 2026, consumer protection officers inspected the company’s registered address together with the Taipei City Department of Commerce on the afternoon of July 17. The main entrance on site was locked shut; the building’s caretaker said the company has had no personnel entering or leaving recently. The consumer protection officers expressed serious doubts about the company’s ability to ship goods and process refunds.
Since when have HOMEE employees had their wages unpaid, and how should they seek help?
According to related reports, starting July 6 employees’ salaries could not be paid as scheduled, and some employees have sought help from the Labor Affairs Bureau. The consumer protection officers recommend that employees apply to the Labor Affairs Bureau in their locality for labor-management dispute mediation or labor inspections, and save relevant labor documents.
If HOMEE consumers encounter shipping problems, what steps should they take?
Based on the Taipei City consumer protection officers’ recommendations, consumers should immediately save transaction records. Credit card payers should contact the issuing bank to apply for a disputed amount. Those who made ATM transfers should apply to the court for a payment order. Consumers should also call 1950 or 1999 and transfer to 7812 to obtain consumer consultation.
