OpenAI Launches Presence AI Agent Platform for Enterprise, Now in Limited Availability

OpenAI launched Presence, an enterprise-grade platform for deploying AI agents on mission-critical tasks, today (July 23). The platform enables organizations to build intelligent systems for handling customer inquiries, resolving technical issues, and executing approved actions while maintaining policy guardrails and human escalation protocols.

Presence is already operational on OpenAI's own English-language phone support channel, autonomously resolving approximately 75 percent of inbound issues and reducing human handoffs by 15 percentage points within 10 days. The platform is currently available to eligible enterprise customers through limited general availability, managed by OpenAI Forward Deployed Engineers and select systems integrators.