SoftBank Deploys Sierra's Customer Service AI in Japan, Lifts Inquiry Resolution to 97%

According to SoftBank, on July 14, SoftBank Corp. became Sierra's exclusive partner in Japan and deployed the US-based conversational AI startup's customer service solution at LINEMO, its online-only mobile brand. The deployment increased inquiry resolution from 83% to 97% and customer satisfaction scores from 74% to 93%. LINEMO operates entirely online, with customer support provided through chat and LINE rather than physical stores.
Disclaimer: The information on this page may come from third-party sources and is for reference only. It does not represent the views or opinions of Gate and does not constitute any financial, investment, or legal advice. Virtual asset trading involves high risk. Please do not rely solely on the information on this page when making decisions. For details, see the Disclaimer.
Comment
0/400
No comments