This case needs to be discussed carefully—In mid-January, a major asset theft occurred where a user's hardware wallet was targeted by professional scammers. The entire scheme was as follows: the scammers impersonated official customer service, gradually guiding the user through social engineering to sign a transaction voluntarily. It sounds unbelievable, but with this single step, the user instantly lost over 282 million in crypto assets—including 2.05 million LTC and 1,459 BTC.

What’s even more frightening is that this isn’t a typical contract vulnerability or private key leak. The user’s private key was completely secure, and the hardware wallet itself was fine; the problem was that the user was induced to sign a clearly incorrect transaction. The scammers then quickly converted the stolen assets into privacy coins XMR across multiple instant exchange platforms, greatly increasing the difficulty of tracking the funds.

This incident serves as a reminder to us: social engineering scams are often more dangerous than technical exploits. No official customer service will ever ask you to sign a transaction voluntarily, let alone make such inexplicable signing requests. No matter how secure your hardware wallet is, it still depends on your own awareness.