Airbnb CEO Chesky Launches New AI Lab as Customer Service Bot Reaches 50% US User Adoption

According to Bloomberg, Airbnb CEO Brian Chesky is launching a new AI lab focused on building AI models for user interaction and design, the company said on June 4. Chesky will remain Airbnb's CEO and is currently in early-stage funding for the lab. The move follows Airbnb's rollout of an AI-powered customer service bot in the US, which 50% of the company's US users are already using, and has reduced the need for live customer service agents by 15%.
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