This article addresses the most common issues encountered by streamers during live broadcasts, providing focused answers to help streamers start broadcasting smoothly, better understand the earnings mechanism, and efficiently utilize platform support resources for long-term growth.
1. Live Steam Issues
1.1 How do I become a streamer?
The process to become a streamer is very straightforward: simply register and complete identity verification on the platform, then submit your live broadcast application to automatically obtain streamer status.
Start broadcasting now and earn a new streamer reward: Complete 10 valid live broadcasts within 21 days of joining to receive a 50U reward. Friendly reminder: Please ensure your live content is compliant and high-quality to guarantee smooth reward distribution.
1.2 How do I submit a live stream application?
The application process is as follows:
- Web: Directly submit your live stream application.
- App: Open the Gate App and go to the live stream page, tap the blue camera icon in the lower right corner, select “Live stream Application,” fill in the relevant information, and submit. After submission, you can check the review progress in the “Application Records” at the top right of the application page.
The platform currently supports multiple stream formats (including Live / Space, etc.). Learn more
1.3 How long does it take to get a review result after submitting an application?
We will complete the review within 30 minutes after you submit your application.
1.4 Why doesn’t the live stream application record show the OBS stream key?
A: If you selected [Web Livestream] when applying, there’s no need to use a stream key, so the system won’t display one. This is normal—just enter the live room and click “Start Live” to begin broadcasting.
1.5 What is the process for web livestreaming?
Web broadcasting is simple and doesn’t require OBS or other streaming tools; the experience is similar to an online meeting. You can start broadcasting directly through the web. Detailed process
1.6 OBS live stream suddenly interrupted or video lagging?
This is usually due to an unstable network connection. We recommend using a stable wired network or Wi-Fi.
Network self-check: Check the speed and block color in the lower right corner of OBS. If it shows red, your speed is slow and you should switch networks.
2. Earnings Issues
2.1 How long does it usually take for activity rewards to be distributed?
Distribution times depend on the reward type:
- Task extension rewards: Usually distributed within 7 days.
- Activity rewards: Generally distributed within 14 business days.
Please refer to the official announcement for the specific activity. We will notify you of progress via X; follow Gate Live (X) for updates.
2.2 How do I claim the new streamer reward?
Complete the tasks within the first 21 days of livestreaming to earn $50 GT, fan gifts, and traffic support. Recommend a streamer to join and get an additional $50 position voucher. Activity details
2.3 How can I check my live mining commission earnings? (Usually distributed on Thursday or Friday)
Live mining commissions are settled weekly and distributed in USDT to your spot account (minimum 0.1 USDT). You can check your balance on the Assets → Spot page. View details
2.4 How do I enable subscriptions?
You need to reach VIP Level 1 first (if you haven’t, participate in activities on the live homepage to qualify), then you can activate the subscription feature on the App or Web. Subscription income is settled every 30 days and credited after settlement.
Web tutorial App tutorial
2.5 What factors can affect live broadcast earnings?
The following behaviors may impact your earnings:
- Low livestreaming activity: Multiple livestreaming can attract more viewers and increase effective watch time, boosting earnings.
- Poor content quality: Keep your live content rich, engaging, and interactive to retain viewers and increase rewards.
- Idle behavior: If your livestreaming is judged as idle, “Live Mining Plan” commissions may be reduced or canceled. Ensure your broadcast is authentic and high-quality.
- Violations: If your livestreaming content violates platform rules, “Live Mining Plan” commissions will be canceled. Please strictly follow platform guidelines.
3. Traffic & Support
3.1 What support does the platform offer to quickly boost traffic?
The platform provides several support resources that can help you increase traffic when used effectively:
- Live inspiration topics: Use platform-recommended trending titles to enhance content appeal.
- Recommendation slots: The platform can set recommendation slots for you, helping more viewers discover your live broadcast.
- Streamer recommendations: High-quality streamers receive individual recommendations to quickly grow their fan base.
- Fan groups: Build exclusive communities to drive fan retention and activity.
- Red envelope rain support: The platform funds countdown red envelopes for you to improve viewer retention.
3.2 How do I get support for red envelope rain?
Streamer red envelope rain is a platform support activity for quality streamers. If you want to receive red envelope rain benefits in your live room, please notify us 1–2 hours before your broadcast, and we’ll arrange accordingly. We may not be able to provide red envelope rain outside working hours; thank you for your understanding.
3.3 How do I contact live livestreaming customer service?
After successfully applying for a live broadcast and obtaining streamer status, the platform will connect you with a dedicated live stream customer service representative. The representative will proactively contact you to assist with broadcast-related issues. You can also click the Gate Live chat box in “Hot Chat” at any time to communicate with customer service.
3.4 How can I improve livestreaming quality?
Try these methods to enhance your broadcast quality:
- Market analysis and key points: Share your professional insights, trend judgments, and potential market opportunities to provide valuable information to viewers.
- Keep content efficient and concise: Viewers care about the content, not repeated “hello” or “thank you”—keep your communication clear and focused.
- Learn from high-quality broadcasts: Refer to other excellent streamers or cryptocurrency-related YouTube channels for content structure and interaction ideas.
*Tip: Improving broadcast quality not only attracts more viewers but also helps increase your earnings.
3.5 How do I create a fan group?
After livestreaming steadily on the platform for 14 days, you can contact live stream customer service to apply for a public or private fan group. We’ll complete the setup within 3 days.
4. Violation Issues
4.1 What rules must streamers follow?
These are the live broadcast rules—please pay close attention.
- It is forbidden to guide existing users to re-register through high commissions, to maintain platform fairness;
- It is forbidden to display trading information outside the platform; all trading content must take place within the platform;
- It is forbidden to display comments, bullet chats, or contact information from outside the platform during broadcasts, to prevent guiding users off-platform;
- It is forbidden to promote non-platform products; ensure your broadcast content is platform-related and legal.
*For the complete rules, please see: Streamer Violation Management Guidelines and Penalty Instructions
4.2 How can I avoid unintentional violations?
We recommend streamers conduct a self-check before livestreaming:
- Before going live, confirm that there is no contact information or off-platform content in your broadcast screen, background, or PPT
- Avoid using guaranteed earnings statements or definitive language when explaining market trends
- Maintain live presence, continuous commentary, and interaction
4.3 What should I do if I receive a violation warning?
If you receive a violation warning from the platform, please cooperate and make adjustments promptly:
- Review the violation reason and make corrections immediately
- If you have questions, contact customer service to appeal
- Avoid repeating the same issue in future broadcasts
4.4 How does the platform handle idle/recorded broadcasts?
To ensure content quality, the platform strictly prohibits idle or recorded broadcasts and will conduct ongoing monitoring and management.
The following situations may be judged as idle or recorded broadcasts:
- Extended periods without live commentary or interaction
- Static or looping visuals/content for long durations
- Using pre-recorded video content instead of livestreaming
- Streamers playing music for extended periods
