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User Sues ByteDance's Douyin-Backed AI 'Doubao' for $600 Ticket Refund Scam; Lawyer Says AI Promise Has No Legal Force

GateNews

AI Industry News

2026-05-20 12:58:46

According to Guru Club, a user was misled by the AI assistant Doubao on May 20 regarding a flight refund from Shijiazhuang to Chongqing. Doubao claimed a 5% service fee would be charged, but the user was actually deducted 40%, resulting in a 600 yuan ($83) loss. After Doubao promised to recover the fee and provide full compensation by May 6, the AI later claimed it could not transfer funds. The user filed a lawsuit against Doubao's operator, Beijing Chungtian Zhiyun Technology Co., on May 12. Lawyer Deng Yile from Beijing Xingquan Law Firm stated that AI-generated compensation promises lack legal validity, as AI lacks civil subject status and cannot independently express intent.

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User Claims Bytedance's Doubao AI Cost Him 600 Yuan Over Wrong Refund Advice, Now Suing on May 12

User Claims AI Assistant Dou Bao Misled Him on Refund Fees, Causing 600-Yuan Loss; Lawyer Says Compensation Promise Has No Legal Force

Baidu's Douyin AI Assistant Misled User Over Flight Refund Fee, Denied 600-Yuan Compensation

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